Terms & Conditions

Terms & Conditions

1. Our website

Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

3. Privacy

Varanasi Chefs takes your privacy seriously. For detailed information please visit our Privacy Policy.

4. Product Pricing and Title

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

4.2 We reserve the right to alter all product pricing without notice.

5. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

6. Faulty Products

Where a Customer experiences a fault with a product it can be returned to Varanasi Chefs subject to our returns policy.

7. Events outside our control

Varanasi Chefs, shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

8. Licence

8.1 Varanasi Chefs grants you a licence to access the content, information and services contained within our website for personal use only.

8.2 This licence allows you to download and cache (using your browser) individual pages from our website.

8.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

8.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

8.5 Our website cannot be placed within the frame-set of another site.

8.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

8.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

9. Copyright

9.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Varanasi Chefs unless expressly acknowledged as otherwise.

9.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

10. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and Varanasi Chefs. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

11. Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Your statutory rights are unaffected.